Terms and Conditions
We want your 100% satisfaction expressed through a referral!
Sometimes things get off course, but we want you to know what AMB3R and you can do to avoid issues, and in case they do arise how they will be handled.
The weird things about apparel production
3-5% Margin of Error
Humans are involved in making your t-shirts so sometimes odd things happen. If mis-prints or damages do slip through quality control, we will refund you for those items.
Due to the nature of setups, we will not replace shortages that are inside the margin of error (see above). If you require an exact number of products, we strongly recommend that you order 3-5% over what you need.
Due to fabric's elastic property, there can be up to a 1/4 inch print placement variance, meaning the design position may vary slightly per print. If you discover designs that are way off in placement please let us know.
It is a rare, but possible situation when your shirt colors are not exactly the same. (Example - browns are a little different shades). That's due to two different dye lots. It's rare, but happens at times. AMB3R will not replace shirts if color differences are caused by dye lots, talk to us pre-production if you have questions or concerns.
Any changes to an approved t-shirt project could affect delivery times and add additional costs. You will be responsible for costs related to any mid-project changes.
Shipping & Deadlines
AMB3R cannot guarantee in hand dates for shipping. It is recommended that you allow at least 3-5 days of margin to meet your hard in hand date.
The following issues are out of AMB3R's control:
- Product Shortages - in the event a customer requests a specific style number that is out of stock.
- Weather Delays - again, once product leaves AMB3R's or our manufacturer's facility we do not take responsibility for delay in delivery of product.
- Delay in production due to a delay in customer communication or a late invoice payment by customer - see Payment terms below.
- Delay in delivery due to incorrect ship-to address provided by customer.
If your project requires or you elect Priority Shipping, all associated expedited shipping costs are your responsibility.
AMB3R, LLC offer’s three payment options for its customers:
- Customer Check
- Credit Card (We don't just bake fees in! See details on paying with credit card below)
- Wire Transfer
Payment is required BEFORE your order is sent to production.
If you request and are approved for Net 15 or Net 30 Terms, please pay attention to date of invoice. If you have payment terms or if your invoice or invoice email body specifies a payment due date, late payment fees of 1.5% per month will apply.
Save On Credit Card Fees
We strive to save you money! If your order is greater than $1000 we give you the option to pay with a check*. You can still pay by credit card however a 3% fee will be added to your invoice. Please note this courtesy may be changed at any time.
*Again, unless you are approved for terms or if you are a new customer, payment is required in order to initiate production! To meet your in hand date please make sure we receive your check in time, usually 2-4 weeks before your in-hand date.
Art work fees must be paid in full after you approve sketch work and before we move your project into the design phase. See HERE for design pricing.
If you would like to purchase the art work AMB3R creates for use outside of an AMB3R project an additional art release fee will apply.
Returns and Refunds
It is the customer's responsibility to inspect and count all goods received, before washing. All claims for shortages, damages, or defects MUST be reported via email to customerservice@AMB3R.com within 72 hours of receipt of goods. You must return merchandise to receive a refund.
Invoice disputes must be reported within 7 days of the invoice date. A written detailed account of the dispute must be sent via email to billing@AMB3R.com
Customer Provided Art, Fashion Brief and Strike-off Approvals
AMB3R is not responsible for errors in art work you provide. We always strive to catch mistakes, however if you give us a design, you are responsible for any typos / spelling or designs errors. This means that if an error in your design is reflected on the final product, we will not offer a refund. Always make sure the files you provide are reviewed and final.
By approving the Fashion Brief, you agree that ALL product and project details (quantities, colors, size breakdown, print size, designs, spelling, shipping address or customization details etc) and associated pricing are correct. Please review carefully so we can make your perfect product! Approval can be made by email, by message in our project management system, by text or via verbal communication. Approval in any of these formats prompts us to move into production and commits you to full payment for the project per pricing reflected within the Fashion Brief and Invoice.
In some cases, you or we may request a strike-off or final design approval that means we are asking your blessing to move forward with production. We want to get it right. If you approve in any of the formats listed above, you agree to pay for the final product with design as presented in strike-off or final approval file. Please make sure you carefully review any final designs or strikes-offs.
If for any reason you decide to cancel your project before moving into production (that is before blank goods have been ordered) you may be charged a project cancelation fee and you will be responsible for design work payment if a sketch has been approved.
If for any reason you decide to cancel your project after production has been initiated and blank goods have been ordered, but not printed on or altered in any way, you will be responsible for a project cancelation fee and all associated shipping and re-stocking fees.
A project cannot be canceled after production has been initiated, blank goods ordered and printed on or altered in any way. Meaning you will be responsible for the full project invoice.